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Terms & Conditions

Excursions and Transfers Terms & Conditions

Excursions and Transfers Terms & Conditions

All excursions in and from Tobago are inclusive of return accommodation transfers within the greater Scarborough area, and those from Trinidad are inclusive of return accommodation transfers within Port of Spain. For transfers outside these areas, a per person surcharge applies, depending on your location on the island.

Online Reservations

  • All excursion rates are quoted in USD and Vat inclusive, and prices are based on a minimum of 4 persons participating, *(can be subject to change without notice). For excursions with 1-3 participants, please contact us for prices.
  • Descriptions may vary slightly from the actual tour provided. Please familiarize yourself with the terms of payment and cancellation policy and the cancellation fees for excursions which may be assessed once a booking has been confirmed.
  • All transfer rates are quoted in USD, Vat inclusive and prices are based on 1-2 persons' round trip, (and are subject to change without notice).
  • One-way transfer is 50% of the return transfer based on 1-2 persons.
  • Transfer rates for children 2-11 years is 50% of the adult rate. Date of Birth must be stated on the booking.
  • Transfers between the hours of 10:00 pm and 6:00 am are subject to a 50% surcharge.
  • Child seat available on request at an additional charge per child per transfer.
  • The waiting time at the airport may not exceed 45 minutes.
  • Our driver representative will await you outside the arrival terminal of the ANR Robinson International Airport to take you to your accommodation.
  • In case there are changes in the schedule of your arrival flight, kindly inform us, so we can re-arrange your transfer accordingly.
  • If your flight is substantially delayed and accurate arrival information has not been issued/available, we are unable to guarantee that our driver will still be at the airport to meet you.
  • The customer should make every effort to notify us of re-scheduled arrival time.
  • Airport transfer charges are non-refundable in the case of substantial delays where information has not been available to us.
  • Credit Card Charges are made in local currency (TTD). An FX rate of USD 1 = TTD 6.60 applies.
  • Any services other than the ones listed will be quoted on a request basis.

Terms of Payment

Group bookings - (6 and more persons) require a 50% non-refundable down payment at the time of booking for land and water based excursions.

Multi-day tours - require a 50% non-refundable deposit at the time of booking with full payment due 30 days prior to the excursion. Multi-day tours booked within 30 days prior to departure are payable in full at time of booking.

All other excursions -100% down payment - for excursion to Trinidad a non-refundable 100% deposit is necessary to confirm reservations. When submitting the booking you agree that your credit card will be charged according to the terms and conditions of payment and the cancellation policy of Yes Tourism.

All transfers – a 100% down payment is required for all transfers to confirm the reservation. When submitting the booking you agree that your credit card will be charged according to the terms of payment and the cancellation policy of Yes Tourism.

Credit Card (VISA and MasterCard) Payments:

Credit Cards are charged in local currency Trinidad & Tobago Dollars (TT$) and will be exchanged by your banking institution at the exchange rate applicable on the day the bank processes the charge. For this reason, there may be a variation in the U.S price quoted and the actual rate processed on that day. (Charge on the credit card will be listed as Yes Tourism Ltd.)

Children Policy

Children under 12 years enjoy a 40% discounted rate for bus excursions in Tobago only. Infants and children up to 2 years are complimentary, except on Trinidad Excursions.

Cancellations / No Show Policies

  • Please keep in mind that online cancellations will only be accepted on working days Monday to Friday, 0800hrs to 1600hrs local time! All cancellations must be made in writing. Cancellations are subject to a penalty.
  • The following cancellation fees applies if a cancellation is received:
    • 30 days prior to client arrival: 50% of total amount will be retained.
    • 7 days prior to client arrival: 100% of total amount will be retained.
    • Arrival Date and No Show 100% of total price will be retained.
  • If customers do not show up (No Show at airport or hotel) as stated in the reservation, we reserve the right to charge in full.
  • The cancellations for Excursions and Transfers must be received 30 days prior to the arrival date to avoid penalties.

Higher cancellation fees may apply on some independently supplied services. "YTL" reserves the right to cancel or re-schedule any Excursion.

If cancellation is made prior to departure of the Excursion by "YTL", the only responsibility of "YTL" will be to refund or credit the amount received or invoiced for the Excursion reservation.

"YTL" cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation or other travel arrangements not made through "YTL".

Guests with Disabilities:

Guests with disabilities should inquire in advance about any particular tour they are interested in and to determine how best we can support them with their needs.

Conditions:

All excursion operators reserve the right to deny participation to passengers based on such criteria as they may establish prior to the tour. Yes Tourism Ltd. reserves the right to refuse or rescind any booking which was made on the basis of erroneous or incorrect information on this web site (such as typographical errors or other mistakes as to the specified pricing).